Terms & Conditions

Last updated: November 4, 2026

These terms are an agreement between you and home service call software ("we", "us"), the seller of Home Service Ops. By creating an account or continuing to use the service, you agree to these terms. If you sign up for a company, you confirm you have authority to bind it and are of legal age.

The service

Home Service Ops is online software for home service contractors: office management, pricing, field work orders, truck stock and sales presentations. We grant you a limited, non-exclusive, non-transferable right to use it under your selected plan.

Your account

Keep your login details private and your information accurate. You are responsible for activity under your account, including your technicians' logins.

Acceptable use

You must not misuse the service, including: unlawful use; fraud or spam; infringing anyone's intellectual property; interfering with security (malware, probing, scraping); reverse engineering, reselling, or getting around technical limits.

Your content

You keep ownership of your business data. You give us a limited licence to host and process it only to provide the service.

Ownership

We own the service and its software, documentation and branding.

Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal, cancellation and refund terms are set out in Paddle's Buyer Terms. Subscriptions renew monthly until cancelled; after cancelling you keep access until the end of the paid month.

Service level

We work to keep the service running, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent allowed by law, the service is provided "as is" without implied warranties.

Liability

Our total liability is limited to the fees you paid in the 12 months before a claim. We are not liable for indirect or consequential losses such as lost profits or data. Nothing here limits liability that cannot be limited by law, such as for fraud, death or personal injury.

Suspension and termination

We may suspend or end access for material breach, non-payment, security or fraud risk, or repeated or serious violations of these terms. When access ends, you may ask us to export your data within 30 days; after that it may be deleted.

Other terms

These terms are governed by the laws of the State of Tennessee, USA. We are not responsible for delays caused by events beyond our reasonable control. You may not transfer this agreement without our consent.