Privacy Notice
Last updated: November 4, 2026
home service call software is the data controller for personal information collected through Home Service Ops. This notice explains what we collect and why.
What we collect
- Account details: name, email, phone, company name, login credentials.
- Business data you enter: customers, work orders, photos, prices and truck stock.
- Support messages you send us.
- Usage and device data: IP address, browser and device identifiers, activity logs.
Why we use it
- To create your account and provide the service (contract).
- To keep the service secure and prevent fraud (legitimate interests).
- To support you and improve the product (legitimate interests).
- To send product news, only where you agree (consent).
- To meet legal duties (legal obligation).
Who we share it with
- Service providers that host and run the service.
- Paddle, our Merchant of Record, for sales, subscription management, payments, tax and invoicing.
- Professional advisers such as lawyers and accountants.
- Authorities, where the law requires.
We do not sell your personal information.
How long we keep it
We keep data while your account is active and as needed for legal or accounting duties, then delete or anonymise it.
Your rights
You may ask to see, correct, delete or export your personal information, or object to certain uses. Contact us through the email on your account and we will reply within 30 days.
Security
We use encryption, access controls and company-separated data to protect your information.
Cookies
We use only essential browser storage to keep you signed in and let the app work offline. We do not use advertising cookies.